Refund Policy | Lenovo Exclusive Store

Refund & Return Policy

Last Updated: June 24, 2025

1. Returns

  • Products can be returned within 7 days of delivery if they are defective, damaged, or incorrectly supplied.
  • The product must be unused and returned in original packaging with all accessories and manuals.

2. Refunds

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.
  • If approved, the refund will be processed to your original payment method within 7–14 business days.

3. Non-Returnable Items

  • Opened software or license keys.
  • Products with physical damage not caused during shipping.
  • Customized or special-order items.

4. Exchange

We only replace items if they are defective or damaged and in stock. If you need to exchange it, contact us via our website or customer service number.

5. Contact Us

If you have questions about refunds or returns, please contact us at:
Email: [email protected]
Phone: +94 77 333 0132